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Certifier getting multiple first reminder emails

Nidhins27
Regular Contributor
Regular Contributor

Campaign was launched and the first reminder interval was set to 14. On 14th day certifier got the email and he started getting the reminder mail every 6 hours.

Certifier reminder job is scheduled to run at every 6 hours but ideally that job should send the reminder only once.

6 REPLIES 6

Abhishek
New Contributor III
New Contributor III

Abhishek_0-1666957863226.png

This is how I do it, Such issue never occurred for me.

Nidhins27
Regular Contributor
Regular Contributor

We also have the same configs. First reminder interval is set to 14.

What is frequency of reminder job. Any concurrent job scheduled 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

There is just one certifier reminder job scheduled to run every 6 hours.

How can I check if there are any other jobs scheduled for the same time schedule.?

Search for reminder 

Please share campaigns config & confirm which campaigns is this


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

I  have shared it in the private msg.