Certification export doesn't include Username to whom it is consulted/reassigned

[Jaya]

Hi Team,

In the User manager certification when we export a certificate - In the history tab it doesn't include Name of the user to whom it is consulted or reassigned it just shows user ID and by whom it is consulted(Screenshot attached).

So is it possible to include consulted person Name in the export.

Also one more query when we reassign a certification to someone like for ex- Suppose peter reassigned a certificate to harry, then a new certificate will be created with Harry's name, but how harry will get to know who reassigned a certificate to him, as in the email also campaign name will be new one means with the Harry's name only.

Thanks,

Jaya

[sundas7]

Hi Jaya,

Could you please check if Show Consult is enabled under Policy Settings

GlobalConfig> Campaign Config User Manager

Thanks

Shyam

[Jaya]

Hi Shyam,

Thanks for your response but Query is not related to show consult option, it is visible to us. 

It is related to view consulted person name in the certification export, as of now only Employee ID is fetched in the report.

Thanks

Jaya

[Manikanta_S]

Hello Jaya,

1) For consult option it usually takes the username field, if you username is mapped as "50473" then the same would be displayed in the report.

2) For your second usecase,  you can use "Reassign User Email Template" where in you can use the ${originalCertifier?.username}  variable in the email body and to let the assignee know who has assigned the certification to him/her.

[Jaya]

Hi Manikanta,

Thanks for your response will check with your 2nd point.

So for 1st one I think it can be modify through fresh desk ticket.

Thanks

Jaya