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Can the ServiceNow Ticket Updated once created?

prajakta
New Contributor II
New Contributor II

Hi,

In ServiceNow ITSM integration once the ticket is created can it be updated later? For example, Laptop creation ticket is created as a birthright in joiner process and then :

1. if the employee do not join then the laptop ticket be cancelled

OR

2. some attributes like start date is updated then can the existing ticket be updated?

Thanks,

Prajakta

1 REPLY 1

Manikanta_S
Saviynt Employee
Saviynt Employee

Hello @prajakta ,

Currently RITM is closed, complete once request in Saviynt is approved and tasks are created.

Thanks & Kind Regards,
Manikanta.S