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Campaign reminder emails

Vidhya
New Contributor III
New Contributor III

We have configured campaign reminder emails in global config but emails were not sent . So we created send reminder email job but still we are not getting reminder emails.

Can anyone help me in this?

2 REPLIES 2

dgandhi
All-Star
All-Star

Can you please check below?

  1. Check if SMTP connectivity is working from Saviynt? You can check this by sending one test email to your id.
  2. If SMTP is working then can you check if the email id is populated on the certifier Saviynt profile.
  3. Also first try with basic email templates without any binding variables in the email template. This will help you to troubleshoot the issue and also confirm that basic email functionality is working as expected or not.
  4. Check the status of the job. It should be success.
  5. If still the emails are not delivered then please check the logs and see the error.
  6. Once it works with basic email template , then add other dynamic binding variables in the template.

 

Note: In order for the email to be triggered , the email template should be attached in the campaign config while launching it and also the campaign should be in "In Progress" state.

Thanks,
Devang Gandhi
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rushikeshvartak
All-Star
All-Star
  • Did you configured email template while launching campaign ?
  • Does Email template atleast trigger once ?
  • Do you see any error in logs when job is executed?

Regards,
Rushikesh Vartak
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