Blank PopUp during password reset

[AJ23494]

Hi Team , 

I am trying to reset the password using ars module with ROLE_USER SavRole , on typing the new and confirm password and clicking use password a blank pop up appears on the screen ( Snippet attached for reference ) 

Logs for this event are below :
022-09-07 12:56:21,471 [https-jsse-nio-443-exec-29] DEBUG services.WorkflowService - Enter loadRequestData - forceRefresh: false
2022-09-07 12:56:21,495 [https-jsse-nio-443-exec-29] DEBUG services.ArsRequestAllowedService - No delegate users found
2022-09-07 12:56:21,585 [https-jsse-nio-443-exec-29] DEBUG services.ArsRequestAllowedService - roletousermap:[2240###7:00000080595]
2022-09-07 12:56:21,601 [https-jsse-nio-443-exec-29] DEBUG services.ArsRequestAllowedService - retmap:[MODIFYREQUEST:false, STAT:0, WCAT_QRY_LIST:[0], ROLE_USER_MAP:[2240###7:00000080595], WCAT:0, REQHIS:[0], MY_REQ_HISTORY_MAP:[2240###7:0], REQ:3]
2022-09-07 12:56:21,681 [https-jsse-nio-443-exec-29] DEBUG println.PrintlnToLogger - Println :: returnMap=[requesthistory:0, tasktotal:0, total:0]
2022-09-07 12:56:24,543 [https-jsse-nio-443-exec-5] DEBUG workflow.WorkflowmanagementController - TileList :::: []
2022-09-07 12:56:53,945 [https-jsse-nio-443-exec-48] DEBUG services.JbpmWorkflowService - restrictoptioninsingletab = true
2022-09-07 12:56:53,945 [https-jsse-nio-443-exec-48] DEBUG services.JbpmWorkflowService - checking for url /workflowmanagement/changepasswordstep1/2240?changeOwnPassword=yes , tabid=1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711 , operationperformed = REQUEST
2022-09-07 12:56:53,949 [https-jsse-nio-443-exec-48] DEBUG services.JbpmWorkflowService - storedtabid =1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711, same as tabid=1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711.proceed
2022-09-07 12:56:54,309 [https-jsse-nio-443-exec-58] DEBUG services.JbpmWorkflowService - restrictoptioninsingletab = true
2022-09-07 12:56:54,309 [https-jsse-nio-443-exec-58] DEBUG services.JbpmWorkflowService - checking for url /workflowmanagement/changepasswordstep1/2240?changeOwnPassword=yes , tabid=1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711 , operationperformed = REQUEST
2022-09-07 12:56:54,311 [https-jsse-nio-443-exec-58] DEBUG services.JbpmWorkflowService - storedtabid =1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711, same as tabid=1662554439009_42ce623b-18d5-47e8-89c3-fe44df2c7711.proceed
2022-09-07 12:56:54,526 [https-jsse-nio-443-exec-47] DEBUG services.WorkflowService - Checking ldapBackend
2022-09-07 12:56:54,526 [https-jsse-nio-443-exec-47] DEBUG services.WorkflowService - ldapBackend false
2022-09-07 12:56:54,526 [https-jsse-nio-443-exec-47] DEBUG services.JbpmWorkflowService - Enter validateurlaccess
2022-09-07 12:56:54,533 [https-jsse-nio-443-exec-47] DEBUG services.JbpmWorkflowService - validaccess = true
2022-09-07 12:56:54,533 [https-jsse-nio-443-exec-47] DEBUG services.JbpmWorkflowService - Exit validateurlaccess
2022-09-07 12:56:54,533 [https-jsse-nio-443-exec-47] DEBUG workflow.WorkflowmanagementController - showSetGlobalPasswordAndPassword = [:]
2022-09-07 12:56:54,533 [https-jsse-nio-443-exec-47] DEBUG workflow.WorkflowmanagementController - showglobalpassword = true
2022-09-07 12:56:54,552 [https-jsse-nio-443-exec-47] DEBUG services.WorkflowmanagementRequestService - getTotalItemsInShoppingCart
2022-09-07 12:56:54,568 [https-jsse-nio-443-exec-47] DEBUG services.WorkflowmanagementRequestService - getTotalItemsInShoppingCart
2022-09-07 12:56:56,650 [https-jsse-nio-443-exec-13] DEBUG workflow.WorkflowmanagementController - showSetGlobalPasswordAndPassword = [:]
2022-09-07 12:56:56,650 [https-jsse-nio-443-exec-13] DEBUG workflow.WorkflowmanagementController - showglobalpassword = true
2022-09-07 12:57:01,957 [https-jsse-nio-443-exec-57] DEBUG services.WorkflowmanagementRequestService - getTotalItemsInShoppingCart
2022-09-07 12:57:03,518 [https-jsse-nio-443-exec-44] DEBUG workflow.WorkflowmanagementController - showSetGlobalPasswordAndPassword = [:]
2022-09-07 12:57:03,518 [https-jsse-nio-443-exec-44] DEBUG workflow.WorkflowmanagementController - showglobalpassword = true
2022-09-07 12:57:05,281 [https-jsse-nio-443-exec-29] DEBUG services.WorkflowService - Checking ldapBackend
2022-09-07 12:57:05,281 [https-jsse-nio-443-exec-29] DEBUG services.WorkflowService - ldapBackend false
2022-09-07 12:57:05,284 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - endpoint--38
2022-09-07 12:57:05,284 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - accountnames--mAnsaraRX__
2022-09-07 12:57:05,284 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - Query to get accounts: select a from Accounts a where a.name in (:accountNameList) and a.endpointkey.id = :endpointkey
2022-09-07 12:57:05,284 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - Params Map: [accountNameList:[mAnsaraRX], endpointkey:38]
2022-09-07 12:57:05,287 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - active accountList--[mAnsaraRX]
2022-09-07 12:57:05,289 [https-jsse-nio-443-exec-29] DEBUG workflow.WorkflowmanagementController - endpointekeyaccountname_object_map--[38:[mAnsaraRX]]
2022-09-07 12:57:05,319 [https-jsse-nio-443-exec-29] DEBUG services.WorkflowmanagementRequestService - getTotalItemsInShoppingCart
2022-09-07 12:57:13,584 [https-jsse-nio-443-exec-29] DEBUG auth.MaintenanceController - endPointAccountKey: 38_505803
2022-09-07 12:57:13,587 [https-jsse-nio-443-exec-29] DEBUG auth.MaintenanceController - accounts: mAnsaraRX
2022-09-07 12:57:13,587 [https-jsse-nio-443-exec-29] DEBUG auth.MaintenanceController - params.scope: accounts
2022-09-07 12:57:13,595 [https-jsse-nio-443-exec-29] DEBUG auth.MaintenanceController - policyRule: Product Domain AD Password Policy
2022-09-07 12:57:13,596 [https-jsse-nio-443-exec-29] DEBUG utility.P_ManagementService - enter validatePasswordAgainstMinimumAge
2022-09-07 12:57:13,600 [https-jsse-nio-443-exec-29] DEBUG utility.P_ManagementService - pHistoryList []
2022-09-07 12:57:13,600 [https-jsse-nio-443-exec-29] DEBUG utility.P_ManagementService - minimumAge: null
2022-09-07 12:57:13,600 [https-jsse-nio-443-exec-29] DEBUG utility.P_ManagementService - exit validatePasswordAgainstMinimumAge
2022-09-07 12:57:13,605 [https-jsse-nio-443-exec-29] DEBUG auth.MaintenanceController - valid: true
2022-09-07 12:57:13,848 [https-jsse-nio-443-exec-39] DEBUG workflow.WorkflowmanagementController - policyRule Product Domain AD Password Policy
2022-09-07 12:57:13,848 [https-jsse-nio-443-exec-39] DEBUG workflow.WorkflowmanagementController - regex null
2022-09-07 13:01:44,384 [https-jsse-nio-443-exec-48] DEBUG auth.MaintenanceController - endPointAccountKey: 38_505803
2022-09-07 13:01:44,387 [https-jsse-nio-443-exec-48] DEBUG auth.MaintenanceController - accounts: mAnsaraRX
2022-09-07 13:01:44,387 [https-jsse-nio-443-exec-48] DEBUG auth.MaintenanceController - params.scope: accounts
2022-09-07 13:01:44,395 [https-jsse-nio-443-exec-48] DEBUG auth.MaintenanceController - policyRule: Product Domain AD Password Policy
2022-09-07 13:01:44,395 [https-jsse-nio-443-exec-48] DEBUG utility.P_ManagementService - enter validatePasswordAgainstMinimumAge
2022-09-07 13:01:44,399 [https-jsse-nio-443-exec-48] DEBUG utility.P_ManagementService - pHistoryList []
2022-09-07 13:01:44,399 [https-jsse-nio-443-exec-48] DEBUG utility.P_ManagementService - minimumAge: null
2022-09-07 13:01:44,399 [https-jsse-nio-443-exec-48] DEBUG utility.P_ManagementService - exit validatePasswordAgainstMinimumAge
2022-09-07 13:01:44,404 [https-jsse-nio-443-exec-48] DEBUG auth.MaintenanceController - valid: true
2022-09-07 13:01:44,684 [https-jsse-nio-443-exec-5] DEBUG workflow.WorkflowmanagementController - policyRule Product Domain AD Password Policy
2022-09-07 13:01:44,684 [https-jsse-nio-443-exec-5] DEBUG workflow.WorkflowmanagementController - regex null
2022-09-07 13:04:58,803 [https-jsse-nio-443-exec-39] DEBUG auth.MaintenanceController - endPointAccountKey: 38_505803
2022-09-07 13:04:58,812 [https-jsse-nio-443-exec-39] DEBUG auth.MaintenanceController - accounts: mAnsaraRX
2022-09-07 13:04:58,817 [https-jsse-nio-443-exec-39] DEBUG auth.MaintenanceController - params.scope: accounts
2022-09-07 13:04:58,830 [https-jsse-nio-443-exec-39] DEBUG auth.MaintenanceController - policyRule: Product Domain AD Password Policy
2022-09-07 13:04:58,835 [https-jsse-nio-443-exec-39] DEBUG utility.P_ManagementService - enter validatePasswordAgainstMinimumAge
2022-09-07 13:04:58,849 [https-jsse-nio-443-exec-39] DEBUG utility.P_ManagementService - pHistoryList []
2022-09-07 13:04:58,854 [https-jsse-nio-443-exec-39] DEBUG utility.P_ManagementService - minimumAge: null
2022-09-07 13:04:58,859 [https-jsse-nio-443-exec-39] DEBUG utility.P_ManagementService - exit validatePasswordAgainstMinimumAge
2022-09-07 13:04:58,869 [https-jsse-nio-443-exec-39] DEBUG auth.MaintenanceController - valid: true
2022-09-07 13:04:59,560 [https-jsse-nio-443-exec-13] DEBUG workflow.WorkflowmanagementController - policyRule Product Domain AD Password Policy
2022-09-07 13:04:59,565 [https-jsse-nio-443-exec-13] DEBUG workflow.WorkflowmanagementController - regex null

Please Suggest 

Thanks & Regards , 
Ankit Jindal 

[This post has been edited by a moderator to remove personally identifiable information (URLS) to abide by the Saviynt Community Terms of Use and Participation Guidelines.]

[rushikeshvartak]

Is there any error in Developer Console of browser. Do you have regex in password policy ?

[AJ23494]

Hi @rushikeshvartak 

The developer console gave the below error , Also , we are not using any regex in the password policy .

Thanks 
Ankit Jindal 

[This post has been edited by a moderator to remove personally identifiable information (urls) to abide by the Saviynt Community Terms of Use and Participation Guidelines.]

[rushikeshvartak · Accepted solution]

Provide above url access to sav role assigned to user. 

[AJ23494]

Hi @rushikeshvartak  , 

Provided the url in savrole ROLE_ENDUSER still no luck , getting the same blank pop-up with same error in browser console logs 

Thanks , 
Ankit Jindal

[rushikeshvartak]

Screenshot from sav role of feature access tab search for keyword password

[AJ23494]

Please find attached 

[rushikeshvartak]

I think you have click on add & shown . It above access added like below

[AJ23494]

Hi @rushikeshvartak 

These 4 entries were found 

[AJ23494]

@rushikeshvartak  it worked with your provided fix , the issue was with cache after that , cleared the cache and tried again .Now , it's working as expected . Thanks for your support , Keep up the good work