Binding Variable for Dynamic attribute to pass value in Create Ticket JSON for ServiceNow

[Rajesh_IAM]

Hi Team,

We are onboarding one disconnected application using Servicenow as Ticketing System. As a part of requirement, we have created 3 dynamic variables (prepopulated values) in ARS as below.

In Create Ticket JSON, we used below binding variables to get values these 3 dynamic values in JSON.

Factory Name - ${requestAccessAttributes.get('FactoryName')},
Request Type - ${requestAccessAttributes.get('RequestType')},
Role Type - ${requestAccessAttributes.get('RoleType')}

But getting error when executing tasks.

Could you please check and let us know, what is the correct binding variable for these dynamic variables to get values selected end users through ARS.? 

[armaanzahir · Accepted solution]

Hi @Rajesh_IAM ,

Can you try using ${reqAttrs.customproperty32} 

where customproperty32 is the accounts column value set on the Dynamic attribute definition.

Samples on this:

ServiceNow as a Ticketing System (saviyntcloud.com)

Thanks,

Armaan

[Rajesh_IAM]

@armaanzahir  Thank you for update. Its worked as expected. 🙂