Attestation campaign launch issues

[Baver]

Hello,

I am trying to launch a campaign, I configure everything but when I try to launch it, a spinning popup will appear and then nothing happens. I left my window open for multiple hours to make sure it is not something temporary but to no avail. The same exact settings are working in a different environment with no issues. This is not even moving the campaign to launching state.

 

[DaanishJawed]

Hi @Baver ,

• Are you seeing any error in the logs when launching the campaign?
• Can you check and validate if your ES is up and running by running a query under the intelligence module?
• Also, what are the values configured for the below fields under Global Configuration? Please match them with the environment where it is working.

Thanks.

[dgandhi]

Do not click on Create Now, click on Preview as best practice. Once the campaign is in Preview mode then Activate the same.

[rushikeshvartak]

• It seems elastic search service is not running on your application
  • Validate if are able to run any analytics report

[Baver]

@DaanishJawed @dgandhi @rushikeshvartak  - Thank you all for the replies. I can run analytics with no issues. Even if I try to hit preview on the campaign I encounter the same behavior.

[Baver]

Attached are the logs downloaded right after the attempt.

[DaanishJawed]

Hi @Baver ,

• Are you still seeing this issue?
• By looking at the logs, there is an issue with certain keywords. Are you using any of the keywords mentioned in the below document during campaign launch?

Doc Link - https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter13-Access-Requests/ars-prev-...

• What happens when you click on Create Now instead of Preview?

Thanks.