Associated Entitlements tab under Account info not getting populated during REST acct import

mkaushal
New Contributor II
New Contributor II

Hello,

We have implemented accounts, entitlements and account-ent mapping reconciliation for a REST connection. Accounts and entitlements are imported separately. Also, account-entitlement mapping info is returned in the response for Account Import REST API. We are able to see that the customproperty31 is getting updated with the right information. However, we see that there are no entitlements showing up under associated entitlements tab.  (Attached relevant screenshots)

Can you please help me as this is an urgent deliverable? Below is the response structure of REST API call from Postman. I am also attaching ImportAccountEntJSON text file to this post:

{
"previous": null,
"next": "https://abc",
"count": 2,
"results": [
{
"userId": 1,
"email": "testuser1@abc.com",
"name": "TestUser1",
"roleAssignments": [
{
"roleId": 1,
"role": "CC|ADMIN",
"permissions": []
},
{
"roleId": 4,
"role": "CC|TRANSLATOR",
"permissions": []
}
]
},
{
"userId": 2,
"email": "testuser3@abc.com",
"name": "",
"roleAssignments": [
{
"roleId": 1,
"role": "CC|ADMIN",
"permissions": []
}
]
}
]
}

 

 

4 REPLIES 4

naveenss
All-Star
All-Star

can you share the JSON? I don't see the IMport json here. also meanwhile you can refer to the REST connector developer guide to confirm if you're using the correct JSONs.

https://docs.saviyntcloud.com/bundle/REST-v23x/page/Content/Developers-Handbook.htm

Regards,
Naveen Sakleshpur
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mkaushal
New Contributor II
New Contributor II

Hi Naveen, 

Attaching the relevant attachments again (JSON and screenshots of account profile).

Can you try with the updated attached JSON?

 

Regards,
Naveen Sakleshpur
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.

mkaushal
New Contributor II
New Contributor II

Hi Naveen,

Thanks for the prompt reply. Tried with the JSON shared by you, still no entitlements show up in the associated entitlements tab.

Thanks,

Kaushal