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assignedfromrule

BT
Regular Contributor
Regular Contributor

Hi team, the assignedfromrule seems to have cleared for quiet a few entitlements that were assigned to entitlements which were assigned to through ars task , 

we tried running retrofit job both through ui and job control pannel by enabling in global configuration but it does not seem to populate the assignedfromrule value , what could be the the possible solution for this 

9 REPLIES 9

NM
Esteemed Contributor
Esteemed Contributor

Hi @BT runt the retrofit job for that specific rule and share logs.


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rushikeshvartak
All-Star
All-Star

This is known issue in 24.5 please raise support ticket for same or plan for upgrade to latest version


Regards,
Rushikesh Vartak
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BT
Regular Contributor
Regular Contributor

@rushikeshvartak   so do we have any link where this is being called out 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

NM
Esteemed Contributor
Esteemed Contributor

@BT i believe atleast retrofit job should assign the value again.


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BT
Regular Contributor
Regular Contributor

@NM @rushikeshvartak Thanks retrofit worked, i was trying it from UI earlier , worked when i created a job for it .

Just a follow-up question , there were just few entitlements for which the assignedfromrule didn't populate , these accounts and user are active were added in the past through ars task created by the same rule ...but they don't currently meet the criteria defined in the technical rule to be in that group , i was expecting the retrofit to remove the entitlement from the account or at least populate the assignedfromrule value

is it the expected behavior or should it have added assignedfromrule and created an automatic task for removal of those entitlement  once retrofit run.

NM
Esteemed Contributor
Esteemed Contributor

Hi @BT, retrofit job won't create a task.

Is it possible to share the logs after running the job?


If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'

BT
Regular Contributor
Regular Contributor

@NM @rushikeshvartak Thanks retrofit worked, i was trying it from UI earlier , worked when i created a job for it .Just a follow-up question , there were just few entitlements for which the assignedfromrule didn't populate , these accounts and user are active were added in the past through ars task created by the same rule ...but they don't currently meet the criteria defined in the technical rule to be in that group , i was expecting the retrofit to remove the entitlement from the account or at least populate the assignedfromrule value.is it the expected behavior or should it have added assignedfromrule and created an automatic task for removal of those entitlement  once retrofit run.

BT
Regular Contributor
Regular Contributor

Got a confirmation on  this Retrofit wont create a task as well as it wont work for the entitlement that were assigned to user in the past but no longer meet the criteria .