ARS - Applications not visible for Requesting

[Community_User]

Originally posted on January 11 2022 at 09:07 UTC

Hi,

We have a v2021 instance and we have configured few applications. But none of those are visible for ARS request for End user. Any idea what I might be missing?

Below are the steps we have configured to make application and it's entitlement requestable.

1. Security System - Workflow needs to be configured for ADD and REMOVE access.
2. Endpoint -
   1. Access Query - Have left blank.
   2. Turn ON Requestable option.
   3. Entitlement Type -
      1. Select Table under Request-Option.
      2. Select All Request under Show On configuration.

Anything else that needs to be done?

[Community_User]

Originally posted on January 11 2022 at 11:53 UTC

Hi Pallavi,

Thanks for the response. I have already disabled those tags. I could find few relevant configurations for Tags under Global Settings->Request. Below fyi, but no luck. any idea?

[Community_User]

Originally posted on January 11 2022 at 14:36 UTC

You need to set 'Disable enhanced application catalog based searches?' parameter value to ->  YES.

Thanks,

Pallavi Chaudhari

Persistent Systems Ltd.

[Community_User]

Originally posted on January 12 2022 at 08:40 UTC

Hi Pallavi,

I have configured  Disable enhanced application catalog based searches as YES. But no luck. Is there something else that I am missing?

Br,

Chandan

[Community_User]

Originally posted on February 10 2022 at 06:57 UTC

Hi Everyone, 

We are facing the similar issue. We have onboarded AD application and cant see AD application in ARS module to request for users. 

We have checked endpoint, security system and global configuration and set all the config which are recommended to mark application as requestable. 

Anyone has resolved it? Please advise. 

We are using V2021. 

Regards, 

Arvind 

[Community_User]

Originally posted on March 4 2022 at 16:54 UTC

Hi Everyone,

We are also seeing this issue in V2020.1.2.

Has anyone been able to resolve the problem?

[Community_User]

Originally posted on March 24 2022 at 10:47 UTC

Hello, 

we have the same problem. 

We use the version V2021.0. 

It is a new security system/endpoint, which we have configured completely the same to an already existing security system/endpoint. The old system is visible in the request dialog, the new one is not. Has anyone found a solution????

Regards

Petra

[Community_User]

Originally posted on March 28 2022 at 12:53 UTC

Hi Petra,

After working with the Saviynt support team for about a month, the following configurations were found to be causing the issue:

- URL specified in Microservices job

- Microservices configuration

In our case, the support team modified these configurations in our environment which resolved the issue.  

Hope this helps.   

[Community_User]

Originally posted on March 29 2022 at 20:27 UTC

Hello,

We are having the same issue as well. No application shows up on ARS, checked Global Configurations, workflows, etc. 

@Michael Torres, what change did they make to the Microservice configuration? 

Currently what we have is attached as a screenshot. 

Thank you,

Chandu

[Community_User]

Originally posted on March 30 2022 at 11:46 UTC

@Michael Torres,

we have the Microservices in use and running. Nevertheless, the application is not visible.

There must be some other setting that suppresses visibility.

 Nevertheless - thanks for response.

Petra

[Community_User]

Originally posted on March 30 2022 at 11:50 UTC

Make sure that global configuration is updated to disable the tag based searches (if tags are not defined for any of the application) for the applications.

Thank You,

Persistent Systems

[Dev22]

Hi Everyone,

Has anyone been able to resolve this issue?

Thanks,

Dev

[sk]

@Dev22 : Did you have all below configurations

1. Security System - Workflow needs to be configured for ADD and REMOVE access.
2. Endpoint -
   • Access Query - Have left blank or having matching condition
   • Turn ON Requestable option.
3. Disable enhanced application catalog based searches to YES
4. Microservices configuration are correct with right URL and credentials
5. Did you ran Endpoint Sync Microservices Job(DefaultEndpointDeltaSyncTrigger)?

[Dev22]

Hi,

Thanks for your prompt response! Yes all the above mentioned configurations are set. However, AD child endpoints are not visible in ARS for requesting unless you search for the application (see pic below)

[rushikeshvartak]

[Dev22]

Hi Rushikesh,

We have Disable enhanced application catalog based searches and I have set it to Yes. Is this the same config are we talking about? This is not helping anyway

[rushikeshvartak]

Yes what is value in DB under configuration table ?