Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Approval Workflow Saviynt-ServiceNow

Amar
New Contributor
New Contributor

Hello Team,

In our current setup we have configured the Saviynt app in ServiceNow platform. We intend to use ServiceNow as a front end system where end user will request access, approvals will take place in ServiceNow as well and post final approvals Saviynt will trigger the automated provisioning and ticket will be closed on ServiceNow end. 

I have a question regarding the approval workflow. Is there a way where we can mimic the approval workflow and real time request approval status information on Saviynt end as well?

My assumption is that once end user creates a request on ServiceNow side, a corresponding request number is generated on Saviynt end mapping that ServiceNow ticket number, and after that Saviynt has a limitation where it cant mimic ServiceNow approval information and will only come in picture next, when the approvals have been finished and its time for the automated provisioning.

Please let me know if my understanding is correct or if there is a way to achieve this ?

2 REPLIES 2

nimitdave
Saviynt Employee
Saviynt Employee

If you are using service now for approvals then the request will be created in saviynt only for approved items in the snow request after approval at snow level. No request will be created in saviynt on submission of request in snow if approvals are set in snow only.

jeremyplace
New Contributor
New Contributor

Hi Amar - How did you get on with this? Specifically, did you have to give approvers the SNOW approver role (and associated license)?