Application logs monitoring

[GauravJain]

Application logs UI restricts users to see only 1000 lines of logs. most of the time its very difficult to find complete flow of events including errors/exceptions.

is there any other/better way to pull application logs from saviynt and then go through it to debug issues. 

[sk]

Unfortunately that's the limitation in v2021.x version. Which is improved in later versions(v2022)

[GauravJain]

whats the improvement in 2022? any links to go through it as we are planning to move to 2022.

[rushikeshvartak]

https://saviynt.litmos.com/home/LearningPath/188644?r=False&ts=638092043335678929

[sk]

In v2022,

1. There is no limitation on number lines. You can scroll down to infinite 

2. You can download 10000 lines

3. You can find the sequences of logs by +1 minute and -1(minute)

4. You can filter time period by prefixed values or you can enter the value manually (which is not supported in v2021)

Below is the view it looks like

[rushikeshvartak]

From 2021 onwards, no customer/partner will get access to backend applications/DB anymore. v2021 is all kubernetes based and runs on a POD model.

v2022 having ability so show logs 5000 line up & down from line selected

You can use the following tips to have a better experience.
1) Make the maximum number of lines to 1000
2) Make the time window as short as possible.
3) Filter on 'Service Name' for the type of logs you want to see.  By default, all Services are selected. Description on a few service names are mentioned below:
    ecm --> View logs for ECM UI in any ECM pages
    ecm-worker --> View logs for any jobs that run from the job control panel
    userms --> Sync job logs
    arsms/idwms --> Request Home Logs based on the api being called.
    pamms --> PAM service logs.
3) Once you have modified the above, search again and it should give you a more focused view on the logs you wish to see.

4) You can also download .csv of the logs 

[GauravJain]

thanks rushikesh for quick and detailed revert. i have followed these suggestions already but still its difficult to find required logs. choosing time slot doesnt help much as the interval is of 30 mins. if they allow users to select any time like 11:21 OR 11:35 then it would be very helpful.  

[rushikeshvartak]

I agree but thats what it is , can't help till next upgrade ;(

[sk]

Yes that is addressed in v2022. You can select any time like minutes