API Response error

[HarishG]

Hi,

We have created a new api user, reset the password, updated the the 

passwordExpired to '0' using userUpdate API.

--> Able to generate the token

--> But when trying to get users, getting the below error in the response.

curl:

curl --location --request POST 'https://XXXXX-dev.saviyntcloud.com/ECM/api/v5/getUser' \

Any suggestions, how to fix this?

Best regards

Harish

[PremMahadikar · Accepted solution]

Hi @HarishG ,

This API works perfectly.

Can you try log-in with the service user from UI?

Sometimes, these service users need to set the security question or new password for the first-time. We have similar issue.

If this helps, please consider selecting Accept As Solution and hit Kudos

[HarishG]

Yet it worked after logging in with the apiUser on UI and providing the security question.

@PremMahadikar Thanks for the solution

Is there any way to skip this last step(logging on UI and providing Security questions)?

[PremMahadikar]

@HarishG ,

Perfect!

Is there any way to skip this last step(logging on UI and providing Security questions)? - Disable Security Question Config in Global Config -> Preference -> Profile menu

Note: This is applied for all users. We don't have specific configuration for service users.

If this helps, Pleas hit Kudos!