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Analytics Report attached in email is empty

AS5278
Regular Contributor II
Regular Contributor II

Hi All,

We are randomly facing an issue where the Analytics report that is sent as attachment in the email by Saviynt has no rows.

We have checked that when the analytics ran there were rows that were fetched and saved. We confirmed the same by downloading the report from 'Run History'.

But, the attachment in the email is empty. This is happening randomly.

For example:-

Below is the data from the analytics job when it ran on March 10, 2024 at 1 AM UTC i.e 6:30 AM IST.

AS5278_0-1710235192742.png

And below is the report that got triggered as an attachment in the email at 6:32 AM IST.

AS5278_1-1710235411859.png

We can see that the report that got triggered is empty even though it is supposed to have 2 rows.

I am unable to figure out why this might be happening.

Please advice. We are in version 23.8

Thanks,

Atul Singh

 

 

xurde
9 REPLIES 9

Raghu
Honored Contributor
Honored Contributor

can you share analytic full screenshot


Thanks,
Raghu
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Raghu
Honored Contributor
Honored Contributor

can you try to delete and re-create  and run


Thanks,
Raghu
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AS5278
Regular Contributor II
Regular Contributor II

@Raghu 

I cannot delete as this is in Production. Also, this is happening randomly...not always. 

 

xurde

AS5278
Regular Contributor II
Regular Contributor II

@Raghu 

Here are the screenshots:

AS5278_0-1710237292163.png

AS5278_1-1710237344680.png

Thanks.

xurde

Raghu
Honored Contributor
Honored Contributor

Some time excel cell size also issue will create it .


Thanks,
Raghu
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AS5278
Regular Contributor II
Regular Contributor II

@Raghu The analytics report that was supposed to trigger has just 2 rows..

 

xurde

Raghu
Honored Contributor
Honored Contributor

cell size not rows , printing 'logs captured' may be some it creatting issue, can you share logs . some time re-create the reports also prblm will resolve.


Thanks,
Raghu
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PremMahadikar
Valued Contributor
Valued Contributor

Hi @AS5278 ,

We had a similar issue with analytics and it was random. We also had an issue with no attachment in an email even though the results are shown in the analytic history. It was later fixed with the help of Saviynt support team.

This is a bug. Please raise a support ticket.

 

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rushikeshvartak
All-Star
All-Star

This is issue related to logs captured columns contains some keywords causing data writing issue.

Please upgrade to latest version this issue has been fixed.


Regards,
Rushikesh Vartak
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