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02/15/2023 12:19 PM - last edited on 02/15/2023 12:34 PM by Dave
I wanted some clarification on what happens when the Add Certifier (consult associated Account/Entitlements) is checked on during a consultation to another user .To my understanding if a user consults and checks off this box it will also consult other entitlement/accounts associated with that specific endpoint/ Application?
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Solved! Go to Solution.
02/15/2023 01:45 PM - edited 02/15/2023 01:50 PM
Consult Associated Accounts/Entitlements works in a way that suppose you have a base account with 3 entitlements A, B, C as part of the Campaign and if you choose the base account to be consulted with another user,
If the checkbox for Consult Associated Accounts/Entitlements is checked then the base account as well as the 3 entitlements linked to the account will go for consultation to the new user.
If the checkbox for Consult Associated Accounts/Entitlements is unchecked then only the account will go for consultation to the new user.
Similarly, if you consult just entitlement A and the Consult Associated Accounts/Entitlements box is checked the Base Account as well as the 3 entitlements will go for consultation to the new user. However, if the Consult Associated Accounts/Entitlements box is unchecked then only entitlement A will go for consultation to new user.