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Add access task is not generated when user update rule is triggered

npise
New Contributor III
New Contributor III

The use case is when enabling an account in the target assign entitlement. 

I implemented this using 2 user update rule, 1. user update rule I configured enabling of account as one action and 2. User update rule to rerun technical rule(in there I specified entitlement) as another action

i verified both rules getting triggered under update history page

Enable task is created, however I don’t see add access task. 
 
how to best implement this?

 

4 REPLIES 4

Dhruv_S
Saviynt Employee
Saviynt Employee

Please share the screenshot of the user update rule (conditions/action). We will check and let you know.

Dhruv_S
Saviynt Employee
Saviynt Employee

Hi @npise , Could you please share the user update rules screenshots. We will check and get back to you.

npise
New Contributor III
New Contributor III

Hi Dhruv,

here is the user update and technical rule screen shots.. thank you for the follow up.

Dhruv_S
Saviynt Employee
Saviynt Employee

Hi @npise , Both the rules seem to be fine and similar rule is working fine and creating access tasks when replicated on a different account/entitlements.  Could you please recreate the rules and try again.