Active/Enable Account status when user statuskey is Active

[sandeepgudipudi]

I have a requirement

1. An anlytics query, If user status in saviynt is active then update Salesforce account status to active

or

User is active in saviynt and in salesforce account is inactive,  if user has to request for salesforce entitlement first user has to enable account which goes for manager approval and later in another request user has to request for entitlement there are 2 request, to break this flow is there way to show enable account as a toggle button in entitlement request page, so user can enable and request for entitlement in 1 request  for enable account as 1 request and entitlement request as another request

[NM]

Hi @sandeepgudipudi , 2 usecase doesn't seems possible user has to request for enable and disable seperately..you can have workflow redirect in the basis of request .

What I will suggest analytics query to enable account and one request to add entitlement..

[rushikeshvartak]

• Task for inactive account can’t be created.
• user need to place enable account request once approved user can place add access request
• Both request cannot  be merge.
• if you want user to be allowed to raise inactive account request you can explore actionable analytics with enable account action

[sandeepgudipudi]

Hi Can you help with query 

[Manu269]

Enable Account

When Enable Account is configured as an allowed action, it enables a user account that was disabled for security reasons. When this action is performed on a record, an Enable Account task is created for enabling the account in the target application.

The Analytics query must have the columns given below:
acctKey - Stores accountkey of the account which has to be enabled.

Sample query:

select a.name,a.accountkey as acctKey, endpointkey, 'enableAccount' as Default_Action_For_Analytics from accounts a;

[rushikeshvartak]

1. Refer https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter17-EIC-Analytics/Managing-An... 

2. The Analytics query must have the columns given below:
   acctKey - Stores accountkey of the account which has to be enabled.

   Sample query:

   • Schedule from Run All V2 Analytics Job

   SQL

   select a.name,a.accountkey as acctKey, endpointkey, 'enableAccount' as Default_Action_For_Analytics from accounts a;

   •