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Actionable emails are not working for Pending request approval

biswajitoram
Regular Contributor
Regular Contributor

‎05/29/2024 12:08 AM

Hi Team,
 
We have noticed that the actionable emails are not working for Pending request approval whether the request is Approved or Rejected it is not reflected over the Saviynt PROD.
 
When the approver clicks on Approve/Reject it sends the email to the Identity Manager but after that, it should automatically perform the Approval/Rejection of the request ID. 
 
biswajitoram_0-1716965771732.png

Reference Doc: https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter12-Access-Request-System/Con...

biswajitoram_1-1716965986765.png
biswajitoram_4-1716966325652.png

Please help us to suggest some solution to fix this issue ASAP.

 

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1 REPLY 1

rushikeshvartak
All-Star
All-Star

‎05/29/2024 11:06 PM

  1. What is error when you run incoming mail job ?
  2. Does approver mail received in mail box ?

Regards,
Rushikesh Vartak
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