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Actionable Email templates

rabirama
New Contributor II
New Contributor II

Hello Folks,

I have tried to set out-mailbox for Actionable email.

the assignee got the email through the template and was able to reply via click "accept" button in the template.

and found it has been sent to the inbox that i set on out-mailbox set up, but When i run the job of Email based approval job" it has returned "Failure:Fail to Connect"

I have tried with  POP3.

i am attaching the set up 

rabirama_0-1686842239195.png

Whereas upon trying with IMAP server type got the following error,

Failure:TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2

Attaching the set-up below,

rabirama_1-1686842378140.png

 

Regards

[This post has been edited by a Moderator to remove sensitive information.]

7 REPLIES 7

Rishi
Saviynt Employee
Saviynt Employee

Hi, we are replicating this issue on our internal instance. We will update you shortly

rushikeshvartak
All-Star
All-Star

Smtp tls required should be True


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

This has been corrected.

srishika
New Contributor
New Contributor

Hi Team,

I have configured inbox with pop3 server type and getting error as "Failure: EOF on socket" on running of EmailBasedApproval job. 
Could you please suggest where pop3S server type option can be found, because there are only 2 options as shown below,

srishika_0-1687155612113.png

regards

Rishika Sahu

 

srishika
New Contributor
New Contributor

Hi Team,

I have tried testing with both the server types of IMAP & POP3 and got the corresponding error while ruuning EmailBasedApprovalJob,

  1. IMAP

srishika_0-1687231037389.png

 

 

srishika_1-1687231037408.png

 

 

Error:

srishika_2-1687231037422.png

 

2. POP3

srishika_3-1687231037438.png

 

 

srishika_4-1687231037452.png

 

 

Error:

srishika_5-1687231037462.png

 

Regards

Rishika

 

 

 

 

 

Are you able to login with password


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Yes we are able to login!