Saviynt Forums

vermark · ‎04/04/2023

Hi Team,

We have configured the actionable email in order to recieve the approval from approver (manager) over email.

For that we have configured the Receive Email config like below

Actionable Email Template-

Once approver clicks on "Approve" from email notification, an email is sent to the mailbox configured for "Receive Email" like below

After that I amd runing the "Email based Approval Job (IncomingMailARSJob)" and getting the below error

Please suggest. Also attaching the logs for your reference.

[This post has been edited by a Moderator to attach logs.]

Sivagami · ‎04/04/2023

@vermark - In your Oauth config, can you put the user ID associated with your mailbox?

-Siva

Deepu · ‎04/28/2023

Hello,

For us, the job is showing success, but even after running the job, the request is still in the pending phase.

Sivagami · ‎04/30/2023

What do you see in logs? Is it reading the approval email?

-Siva

Deepu · ‎05/02/2023

Sharing my logs

[edit: removed log file. Please do not share logs publicly. If you wish to share with someone else, please use the Private Message functionality]

Deepu · ‎05/07/2023

any thoughts?

Actionable Email Approval Not Working