Accounts not appearing in Attestation

PA
New Contributor III
New Contributor III

Hello,

For one of our endpoints with DB connector, accounts are not appearing in the attestation campaign.  Although the entitlement values are appearing in the attestation campaign, associated accounts are not shown in the campaign preview page. We have all the accounts under the Entitlement Type> Accounts or within each entitlement values. Can you please let me know what the issue could be? Both pages are attached.

Thank you

3 REPLIES 3

dgandhi
All-Star
All-Star

Which type of campaign you are talking about?

Also in the objects to be included, have you selected Accounts?

dgandhi_0-1682021193928.png

Thanks

Thanks,
Devang Gandhi
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.

PA
New Contributor III
New Contributor III

Hi, It is an entitlement owner campaign. I don't see the option you have shown. Please see attached.

Check and enable below config for EO campaign. 

dgandhi_0-1682022442919.png

Thanks

 

Thanks,
Devang Gandhi
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.