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Account Status on entitlement owner certification shows ID (1) instead of label (active)

pj5233
New Contributor III
New Contributor III

On entitlement owner certifications if we add the attribute account:Status to the access review attributes, it shows the numeric value.  This is confusing to end users as we have to explain that 1 is active, 2 is inactive, etc. User status will show the label value for statuskey like 'Active' so is there a way to get account status to show it as well? Hoping I just missed a config or something? 

 

6 REPLIES 6

rushikeshvartak
All-Star
All-Star

Can you share screenshot of campaign configuration & actual output 


Regards,
Rushikesh Vartak
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pj5233
New Contributor III
New Contributor III

pj5233_0-1661895166151.png

Here is where we have account status in the show account attributes and the filter as well. 

pj5233_2-1661895323954.png

 

Here you can see it shows a '1' for account status.  But for user status it shows active.  

Can you validate below under Admin Setting  User Interface Branding Configuration

rushikeshvartak_0-1661896183460.png

Property 

  • Active.certification.label
  • UniqueAccount.Active 
  • Status.Active.label
  • Active.Default.label

Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

pj5233
New Contributor III
New Contributor III

pj5233_1-1661964279649.png

pj5233_2-1661964322740.png

 

pj5233_3-1661964366729.png

 

 

 

 

pj5233
New Contributor III
New Contributor III

pj5233_4-1661964484443.png

Looks like they are all set to Active

 

pj5233
New Contributor III
New Contributor III

Does it show the active label for anybody else?  Curious if our instance is normal or if others are not seeing it that way.