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Account status mismatch in target and saviynt

WeAreVoid
New Contributor III
New Contributor III

Hi,

Few accounts are active in saviynt. whereas inactive in Target.

accounts in saviynt - 360.

WeAreVoid_0-1711102295456.png

accounts in target- 349

245    Active  

104   inactive

configuration-

WeAreVoid_1-1711102798451.pngWeAreVoid_2-1711102865727.png

Target status field-

WeAreVoid_3-1711102924299.png

 

 

 

 

 

12 REPLIES 12

dgandhi
All-Star
All-Star

Run reconciliation job to get the latest status of the account from target to Saviynt. 

Thanks,
Devang Gandhi
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rushikeshvartak
All-Star
All-Star

Add one more value in active as true without quotes 


Regards,
Rushikesh Vartak
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Hi, can you add the syntax how?

{
"statusAndThresholdConfig": {
"accountThresholdValue": 1000,
"statusColumn": "customproperty10",
"activeStatus": ["true","True",1,true],
"deleteLinks": true,
"lockedStatusColumn": "customproperty22",
"lockedStatusMapping": {
"Locked": ["1"],
"Unlocked": ["0"]
}
}
}


Regards,
Rushikesh Vartak
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stalluri
Regular Contributor II
Regular Contributor II

@WeAreVoid 

Try this below syntax.

"activeStatus": [

"true",

"True",

true,

True

],


Best Regards,
Sam Talluri
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Raghu
Honored Contributor
Honored Contributor

Did you verified Saviynt  may be some of orphan account or wihtout global id mapping check ?


Thanks,
Raghu
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WeAreVoid
New Contributor III
New Contributor III

Hi ,

I observed one thing here.

import account job is scheduled to run daily around 11:30 AM IST. when the system triggers the job there is mismatch of inactive account in target and Saviynt.

but when we run the job manually let say 4 or 5 pm IST. all account status matched with target without any issue. please note- I did not change the Json or anything. This is very strange.

  • It is incremental / Full Import ?
  • Single/Multi threaded ?
  • Does same application job scheduled same time ?
  • Share job config

 


Regards,
Rushikesh Vartak
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  • It is incremental / Full Import ?  Full import
  • Single/Multi threaded ?  Multi threaded
  • Does same application job scheduled same time ? job is trigger chain that contains the account import then access import 
  • Share job config

Share job config screenshot


Regards,
Rushikesh Vartak
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WeAreVoid_0-1711630560802.png

let me know if you need anything else

it seems job conflicts when scheduled job ends share logs of that duration


Regards,
Rushikesh Vartak
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