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Account Name Rule with @ and . (dot)

biswajitoram
New Contributor III
New Contributor III

Hi Team,

We want to set an endpoint's Account Name Rule as an email that contains two special characters (dot(.) and @) like below

biswajitoram_0-1678799176745.png

 

biswajitoram_0-1678734212440.png

But we are getting this error while checkout for requesting an account.

biswajitoram_10-1678735427430.png

biswajitoram_1-1678734398883.png

When we try by adding any one (.(dot) or @) it's working as expected. For example,

biswajitoram_2-1678734626604.png

 

biswajitoram_5-1678734772995.png

Is Account Rule support only One special character? but when we try on SV Test it's working perfectly fine.

SV test results:

biswajitoram_7-1678735148299.png

biswajitoram_9-1678735293430.png

Please help us to solve this issue.

1 REPLY 1

ParitaSavla
Saviynt Employee
Saviynt Employee

Can you check if the user already has an account with the same email in that particular endpoint. Also, check the logs in case of any errors getting flagged.