V2021: Emails are not triggered at Workflow

[Community_User]

Originally posted on November 24 2021 at 08:26 UTC

Hi Team,

Email works on account creation event success but the same email template is not triggered from approval workflow.

PFB error when am working with approval workflow.

ecm-worker","2021-11-23T14:57:47.325+0000","org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted.

Note: we have already enabled less secure apps turn on also.

Kindly let us know if any information required to analysis.

Thanks,

Ramana

[Community_User]

Originally posted on November 24 2021 at 17:48 UTC

Hi Ramana,

This is strange, if the templates configured at the endpoint works, it should work for the workflows too as they use the same SMTP configuration.

I'd suggest to post the full logs from both endpoint perspective and workflow perspective to analyze.

Regards,

Avinash Chhetri

[Community_User · Accepted solution]

Originally posted on November 26 2021 at 07:28 UTC

Thanks for your reply

have changed at smtp level and its working now.

Thanks,

Ramana

[Community_User]

Originally posted on November 29 2021 at 21:11 UTC

Hello Ramana,

Could you let us know what did you change to resolve your issue ?

Regards,

Avinash Chhetri

[Community_User]

Originally posted on December 1 2021 at 06:29 UTC

Hi Avinash,

we have removed domain auth in smtp config.

Thanks,

Ramana