Update User Rule - Transfer Ownership is not working

[Community_User]

Originally posted on January 22 2020 at 22:22 UTC

I have set up following rule:

Condition: User Statuskey Equals 0

Action:

Deprovision Access AD LDAP

Transfer Ownership Transfer Entitlement Ownership <Email Template Not Selected>

To test the scenario:

I have a test user with access to AD & LDAP groups and he is owner of an AD entitlement.

I have Set up Owner On Terminate for this user.

I upload the user using excel with 2 fields in the file: username and status (=0)

I select the Check Rule flag while uploading the user.

What I am noticing is that the access deprovisioning tasks are getting created and the role assigned to the user is getting removed.

BUT: The entitlement ownership of the AD group is still staying with the user that I just set statuskey to 0.

Am I missing anything?

[Community_User]

Originally posted on January 24 2020 at 04:52 UTC

Hi Waman,

What is the version of application is being used?

Thanks

Ajay

[Community_User]

Originally posted on January 24 2020 at 14:11 UTC

I believe it is 5.42. Also, I noticed that if I write a user update rule for update in UI and change the status to inactive in the UI, then the transfer ownership works. But if I change the rule to update from import and import a file with just 2 fields username and status (username,0) the user gets inactivated but the transfer ownership doesn't work. The deprovision access part in the same rule works but the transfer ownership part doesn't.

[Community_User]

Originally posted on January 28 2020 at 12:42 UTC

Hi Waman,

I have checked its working for me. Have you created seperate rule for the update from import or are you expecting the executon of rule with the rule with update from UI? .

You need to have seperate rule for update from import.

Thanks

Ajay

[Community_User]

Originally posted on January 28 2020 at 18:57 UTC

Separate rule with selection of update from import... The deprovisioning tasks work in this rule but transfer ownership doesn't.

[Community_User · Accepted solution]

Originally posted on February 20 2020 at 14:09 UTC

Waman - we will need more details and need to have L1 ops take a look as well. Could you please raise a ticket with all the required details.