Task Status - Discontinued vs Completed

[Community_User]

Originally posted on August 16 2019 at 14:28 UTC

Our Business people need reports of Access Review campaigns where they want to know which revokes were completed and which ones were discontinued.

How do I differentiate between ARS Tasks that are completed during collection and the ones that are manually discontinued by a human user?

When tasks are completed during a collection, Saviynt gives them a task status of 4 which is "Discontinued" rather than 3 which is "Completed".

[Community_User]

Originally posted on August 16 2019 at 18:13 UTC

Task status should be 3 if completed and 4 if discontinued

So if you have a task with status =4, then it means it was discontinued

[Community_User]

Originally posted on August 16 2019 at 19:53 UTC

Aarthi,

When a human user marks a task as Complete in ARS/Pending Tasks, the task gets Completed with a status of 3.

But when Saviynt closes the task during a collection, it is marking the task status as Discontinued, not Complete.

[Community_User]

Originally posted on August 16 2019 at 19:54 UTC

Can you explain what do you mean by Collection?

[Community_User]

Originally posted on August 19 2019 at 14:09 UTC

So Aarthi,

When we have a disconnected application, Saviynt will create tasks for provisioning. E.g. adding an entitlement to an existing user.

Since Saviynt is not directly connected to the target application, Saviynt will not be able to provision the new entitlement. But we setup an email notification to alert the app owner to add the entitlement in the target app.

Then we setup a dummy job which will run during account-import (collection) and check whether the task was executed in the target application.

If the task was executed, then Saviynt should close the task with a status of "Complete".

But instead of marking the task as Complete, Saviynt marks the task status as Discontinued.

And that causes us reporting issues in differentiating between a task that was manually discontinued and a task that was executed and completed in a target application.

Let me know if that makes sense. If not, talk to Harsh Torgalmath. He has helped us set up this dummy job in Saviynt.

[Community_User]

Originally posted on August 19 2019 at 23:05 UTC

Anand - This is intended behavior. When the target has access already provisioned the access to user account, WSretry discontinues any open task for the same access. Let me talk to harsh about this

[Community_User · Accepted solution]

Originally posted on August 20 2019 at 15:35 UTC

Hi Anand,

We have a report ready based on your requirement.

Please review the attached sheet and let me know.

If you are okay, I can help you set up this control for Grange.

Thanks,

Nidheesh.