SOD Approval WOrkflow Not Working!!

[Community_User]

Originally posted on January 22 2020 at 16:09 UTC

I am trying to set up a Request Workflow as follows:

1. Asset Owner Approval

2. InfoSec Approval [if entitlement.risk > 3]

3. SOD Approval [if sod gt 0]

The documentation suggests that for SOD approval to work this must be a serial workflow. But if I set up serial workflow the workflow stops after step 1.

If I set it as parallel workflow, the workflow stops after step 2.

How an I get this to work?

I have attached the workflow file.

[Community_User · Accepted solution]

Originally posted on January 22 2020 at 23:21 UTC

Hi Waman,

Can you please try below solutions

1. If the Workflow is set up as a serial workflow, then all the items (account or entitlement) in that level 1 (Asset Owner Approval) needs to be approved to be able to proceed to Step 2

2. If the Workflow is set up as a parallel workflow

A) Request to change the condition to entitlement!= null and entitlement.risk > 3

This condition ensures that only entitlement approval will route to InfoSec Approval

B) In Step 3, can you change the condition to SOD gt 0 and retry