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04/12/2022 01:13 PM
Hi,
Developing some new email templates that will used for notifying approvers of submitted requests. The approach is I have an approval group that I would like to send email notification to when user requests access to a particular role. Within work flow have a custom query that leverages the group membership against users table to find related email.
Approval Group:
Approver A w/ email approvera@test.com
Approver B w/email approverb@test.com
Approver C w/email approverc@test.com
Email template:
To : ${assignee?.email} <--results in singular reference
subject: ....
Body:
....
What I want to see when email notification happens:
TO: approvera@test.com;approverb@test.com;approverc@test.com <--1 email
Actual results:
TO: approvera@test.com (email 1)
TO: approverb@test.com (email 2)
TO: approverc@test.com (email 3)
Get 3 singular emails and the approvers are not aware of each other. Each gets specific message which is not what I want to generate.
Been reviewing the Managing Email templates but not seeing anything that points to supporting this.
Solved! Go to Solution.
04/12/2022 02:37 PM
Forgot to add: 5.5 SP. 3.5. In process of updating to 3.9 but based on notes review not seeing a reference to this particular question.
04/12/2022 02:37 PM
Hello Peter,
Currently, there is not a way to collate all the emails address and send it out in one go.
This seems like a good requirement to have and we will discuss this internally with the Product team.
I will provide updates on this channel as and when I have it.
Regards,
Avinash Chhetri