Servicenow Rest - Remove Access

[Community_User]

Originally posted on March 11 2020 at 20:37 UTC

I'm using the default json file provided by Saviynt for Remove Access in Servicenow and am not having any luck with it. I get the following error:

Call response: {"error":{"detail":"Record doesn't exist or ACL restricts the record retrieval","message":"No Record found"},"status":"failure"}

I noticed that the add access json file sends along:

"httpParams": "{\"role\":\"${entitlementValue.entitlementID}\",\"user\":\"${account.accountID}\"}",

Is something like this needed in the json file to specify which user and group are being modified?

[Community_User]

Originally posted on March 13 2020 at 13:18 UTC

Hi Adam,

It is difficult to get any conclusion from the provided information. Can you please share the debugLog and Remove Access JSON and which is being used along with the Postman Export dump file for Servicenow APIs in order to debug the issue to the below Email.

Email ID: Removed

Thanks

[This message has been edited to remove email address]

[Community_User]

Originally posted on March 13 2020 at 16:36 UTC

I am using the default remove access JSON file from https://saviynt.freshdesk.com/support/solutions/articles/43000463489-servicenow-connector

{

"call": [

{

"name": "Group",

"connection": "userAuth",

"url": "https://<domain-name>/api/now/v1/table/sys_user_grmember/${account_entitlements.uuid}",

"httpMethod": "DELETE",

"httpHeaders": {

"Authorization": "${access_token}"

},

"httpContentType": "application/json"

},

{

"name": "Roles",

"connection": "userAuth",

"url": "https://<domain-name>/api/now/v1/table/sys_user_has_role/${account_entitlements.uuid}",

"httpMethod": "DELETE",

"httpHeaders": {

"Authorization": "${access_token}"

},

"httpContentType": "application/json"

}

]

}

[Community_User]

Originally posted on March 23 2020 at 21:37 UTC

Please run the full account/access import again and then try to execute the Remove Access Task.

uuid values are populated as part of Import Account/Ent JSON.

[Community_User]

Originally posted on March 24 2020 at 14:58 UTC

This portion is still not working after a full import of accounts and access. Still getting the same error message as before. Users are not getting removed from groups

[Community_User · Accepted solution]

Originally posted on March 26 2020 at 14:26 UTC

Please find attached the updated Remove Access JSON. This should eliminate the need to run imports to process remove tasks.