Revoke task email for terminated user via User manager Campaign step 1

[Community_User]

Originally posted on September 15 2021 at 12:44 UTC

Hi Team,

We have a requirement to send an email with all account and access details for terminated users from step 1 user manager campaign. 

I tried configuring the revoke task email while campaign launch but it's not working. 

I can see it is fetching the mail template but not processing it

Is there any other config that needs to be enabled? Is there any other possible workaround to achieve this requirement?

Thanks,

Smitha

[Community_User]

Originally posted on September 16 2021 at 00:23 UTC

Hi Smitha,

Im not quite able to understand your question.

Could you please elaborate more on how/where you have configured the email template, what is the content of the template etc.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on September 16 2021 at 06:39 UTC

Hi Avinash

I have configured the email in Configuration >Basic campaign notifications> Revoke task email template 

(content of the email is attached)

My expectation is email should be triggered when a revoke task is created for users certified as 'Terminated' in step 1 of the user manager campaign.

Note: same email template is working in step 2 when access is revoked.

Thanks,

Smitha

[Community_User]

Originally posted on September 16 2021 at 21:51 UTC

Smitha,

If my understanding is correct are you saying the following.

1. The Certification has 2 users
2. The certifier marks the 1st user as Terminated in step 1
3. The certifier revokes the accounts for 2nd user in step 2
4. Once you lock and complete the certification

• Revoke Task gets created for accounts/entitlements for both 1st and 2nd users
• Email is sent out for only 2nd user, not the 1st ?

Regards,

Avinash Chhetri

[Community_User]

Originally posted on September 17 2021 at 01:54 UTC

Yes, thats correct.

[Community_User]

Originally posted on September 21 2021 at 09:46 UTC

Hi Avinash,

Please let me know your inputs on this

Thanks,

Smitha

[Community_User]

Originally posted on September 21 2021 at 17:09 UTC

Smitha,

Currently this seems to work the way that you have observed.

Let me seek more clarity on the functionality and will respond back as soon as I can.

Regards,

Avinash Chhetri 

[Community_User]

Originally posted on October 4 2021 at 07:15 UTC

Hi Avinash,

Did you get a chance to look into this functionality? Please let me know if there is any update.

Thanks,

Smitha

[Community_User · Accepted solution]

Originally posted on October 12 2021 at 20:28 UTC

Hi Smitha,

This functionality was not supported and the Product Team has agreed to take a look at it.

There is already a ticket for it and I will update you on the ETA.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on October 13 2021 at 06:44 UTC

Hi Avinash,

Thanks for the update.

Regards,

Smitha