How to set Escalation Matrix in Campaign

[Community_User]

Originally posted on December 20 2021 at 07:33 UTC

Hi team

We are working on Saviynt v5.5SP3.

We have a requirement to escalate to the second level manager In case the line manager is not responding.

Please let us know how we can configure this in Campaign.

Thanks

Jaya

[Community_User]

Originally posted on December 20 2021 at 18:25 UTC

Jaya,

Based on the Saviynt version you are using and the Campaign type, you will have to manually reassign the certification.

I do not think there is an automated way of doing that since there isnt a "workflow" that you can enable.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on December 21 2021 at 05:42 UTC

Hi Avinash

Thanks for the answer.

So in which version we can enable the escalation matrix in user manager campagin.

Thanks 

Jaya

[Community_User · Accepted solution]

Originally posted on December 21 2021 at 22:09 UTC

Jaya,

Im not quite sure on the exact version but it should be available with the later releases of the v5.5SP3.x version as well. What exact version/subversion are you on ?

Can you check if you have the option "Certification Reassignment" under Configuration > Policy Setting in the Campaign Template or while launching the certification ?

Regards,

Avinash Chhetri