Delegate user mail object in , ARS access request notification

[Community_User]

Originally posted on August 28 2020 at 12:37 UTC

HI,

we are on v5.5 and we have requirement to send notification to delegate for any ARS access request.

We tried below object and it didnt work ,

${assignee.email}

${delegateuser.email}

${delegates.email}

referred doc-https://saviynt.freshdesk.com/support/solutions/articles/43000431557-managing-email-templates

which object we should use in 5.5 ?

[Community_User · Accepted solution]

Originally posted on September 10 2020 at 00:04 UTC

Hi Vikram,

You do not need to add the any parameter in email template explicitly. SSM picks up the active delegate of the approver when the request is submitted and adds it ti the request notification you have configured in the workflow

Thanks,

Aarthi