Conditionally send email notification after successful provisioning

[Community_User]

Originally posted on October 28 2021 at 23:19 UTC

After a new user is provisioned on Active Directory, Exchange and Zoom. I need to send an email notification based on the user’s device (laptop or VDI).

How can I configure this? Sending notifications based on conditional statements.

[Community_User]

Originally posted on October 29 2021 at 01:21 UTC

Hi Yusuf,

How does the user select the device ? Do they make a request (to an endpoint configured in Saviynt) or is that selection determined as part of user attribute ?

Coud you elaborate your use case for us to have a better understanding ?

Regards,

Avinash Chhetri

[Community_User]

Originally posted on October 29 2021 at 01:34 UTC

The user is created using the user registration form (User Management > Create User Request). In the form, there's a dynamic attribute that maps to user.customproperty7 and the value can either be "VDI" or "Laptop".

[Community_User · Accepted solution]

Originally posted on October 29 2021 at 01:56 UTC

Hi Yusuf,

You can try something like this :

<% if (user?.customproperty7 == 'Laptop')

print "This user has selected laptop"

 else

 print "This user has selected VDI"

%>

Please refer to documentation for samples : https://saviynt.freshdesk.com/support/solutions/articles/43000622153-managing-email-templates

Regards,

Avinash Chhetri

[Community_User]

Originally posted on October 29 2021 at 01:59 UTC

My provisioning steps:

1. In the User Registration, create a new user
2. Ensure tasks are generated in the Pending Tasks list. There will be 3 task: Create Account on AD, Create Account on Exchange and Create Account on Zoom
3. Run the provisioning jobs sequencially: Create AD job, Create Exchange job, and then Create Zoom job. The plan is to use a Trigger Chain in the future.
4. (Desired behavior) Because the Zoom job completed successful. if (user.customproperty7 = laptop) send email to help desk. Else if (user.customproperty7 = VDI) send email to Infrastructure Operations.

[Community_User]

Originally posted on October 29 2021 at 22:19 UTC

Yusuf,

So on the Zoom endpoint, you can configure an email template on create account completion task like I've mentioned in the above section and try.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on November 1 2021 at 16:42 UTC

Hi Avinash,

The if else condition would need to be in the To field, not the body. Is this possible?

For example: 

<% if (user?.customproperty7 == 'Laptop')

Send email to Help Desk group

 else

Send email to VDI group

%>

[Community_User]

Originally posted on November 1 2021 at 17:26 UTC

Hi Aundre, 

Yes, it is possible to use this on both TO section and the Body of the email template.

Regards,

Avinash Chhetri

[Community_User]

Originally posted on November 1 2021 at 19:57 UTC

Thanks Avinash, this worked.