Conditionally create a JSON

[Community_User]

Originally posted on April 18 2019 at 04:40 UTC

Can the Create ticket JSON be created conditionally based on SSM object attributes such as user?.statuskey, task.taskytype, etc.? Is there any documentation on how JSONs can be constructed besides the existing sample for ServiceNow JSON as a ticketing system?

[Community_User · Accepted solution]

Originally posted on May 6 2019 at 16:09 UTC

It is possible to create the JSON based on certain conditions. The task, user, requestor objects can be leveraged to refer a value or form a condition. The reference to such variables are available in the below mentioned path.

https://saviynt.freshdesk.com/support/solutions/articles/43000431557-managing-email-templates

For example, if you want to form the <requestType></requestType> based on certain conditions on Saviynt request type, then the following could be used

<requestType>${task.requestKey?.requesttype == 1 ? 'Add Access' : task.requestKey?.requesttype == 3 ? 'New Account' : task.requestKey?.requesttype == 2 ? 'Remove Access' : 'Default Value'</requestType>

Based on the Saviynt's request type it will pass the value in the <requestType> element. If no condition is met then it would pass the Default Value. This condition can be expanded based on other requirements.

Thanks,

Paramu.