Actionable Email - Not able to complete the request after processing email

[Community_User]

Originally posted on November 26 2020 at 15:11 UTC

Hello Experts,

We have opened the firewall port to make connectivity from Saviynt to client mailbox and now Saviynt is able to connect the mailbox. After running the job "Email based Approval Job (IncomingMailARSJob)" there is no error in the log, however, it is not processing the request and remain as is. PFA log file for the schedule job.

I have followed the steps mentioned in link https://saviynt.freshdesk.com/support/solutions/articles/43000599793-actionable-emails

Please let me know if there is any configuration needed to get this work.

Regards,

Santosh

[Community_User]

Originally posted on November 27 2020 at 05:52 UTC

It seems the message format is incorrect

2020-11-25 19:40:11,415 [quartzScheduler_Worker-2] DEBUG ecm.ReceiveMailService  - subjectStr-ARS_346APPROVEDb9c1037d-16dc-47d7-81ad-fe7841053b10 2020-11-25 19:40:11,415 [quartzScheduler_Worker-2] DEBUG ecm.ReceiveMailService  - Message must be _ split length 4  

The subject should have four parts split by _. Something like ARS_346_APPROVED_b9cxyz. Please check if you are formatting the subject like correctly.

[Community_User · Accepted solution]

Originally posted on November 27 2020 at 15:58 UTC

Hi Aditya,

Thanks for replying and suggesting the change. After making change in the subject line it worked. Made the subject line code as "subject=ARS_${request.id}_APPROVED_${request.uuid}"

Appreciate your help. Stay safe.

Regards,

Santosh