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Forum Posts

Resolved! Campaign Extend End Date

We currently use Campaigns to help manage our Partner accounts. At the moment, we only allow two options when recertifying Partners, which are "Extend End Date" and "Terminated". However, when we select "Extend End Date" and then select the date to e...

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aidanryan by New Contributor III
  • 366 Views
  • 2 replies
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Resolved! Validate campaign of entitlement to role

Hi,We are given a requirement to create a certification campaign for the enterprise roles. . In it, when a  campaign is launched, the request should be sent to the entitlement owners of the entitlements present in the role. The entitlement owners sho...

dkumar by New Contributor III
  • 292 Views
  • 6 replies
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Resolved! Custom Sav role issue

I am trying to create a custom SAV role to view all Tasks and users tabs only.However, I can not see any tasks in a pending or completed state.to debug I give all permissions to that custom SAV role. But the issue is still there.I tried user GRP as w...

utkarshING by New Contributor III
  • 534 Views
  • 11 replies
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Resolved! Certifier not able to take action on few accounts

Hi,I have launched a Serviceaccount owner campaign. Each accunt has a secondary and a primary owner. there are 6  service accounts on one of the users'name (sec certifier) and he can take action only on one, rest all are greyed out. Can someone pleas...

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NID27 by Regular Contributor
  • 299 Views
  • 2 replies
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Resolved! Filtering of Roles in Attestation/Certifications

Greetings,I want to create a campaign whose type would be Role Owner ("certification based on roles").In this campaign I want only some roles not all. The roles that I want, have their description start with "BRM".I have selected the option Role Quer...

mirani by New Contributor III
  • 631 Views
  • 7 replies
  • 0 kudos

Resolved! Consult/Reassign Query - only a user's manager

HiI have a user manager campaign. Let's assume that a specified certifier is unavailable (for whatever reason) to complete their tasks or even to reassign their certification (not uncommon when we have 5000+ certifiers per campaign). I need to allow ...

DanJ by New Contributor III
  • 887 Views
  • 6 replies
  • 0 kudos

Revocation Email is not getting triggered

Hi,Revocation mail is not triggered after revocation of account/entitlement through campaign.Any Suggestions on this.Please find below Email configuration and logs.TO:<% if (task.endpoint.id==262 || task.endpoint.id==1108 || task.endpoint.id==1106) p...

Knight by New Contributor
  • 627 Views
  • 8 replies
  • 0 kudos

how to send notification to secondary certifier

Hi, we want to send notification email to both primary and secondary certifier. The name in the email body should be of secondary certifier. I know there is binding variable but not sure how to use it. Please advise how the format should be in "TO" a...

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NID27 by Regular Contributor
  • 450 Views
  • 6 replies
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Custom campaign configuration

Hi,Is it possible to do a custom certification campaign that user with customproperty49 populated with value 'Company X' certifies users who has their company name attribute populated with 'Company X' value?This would be a company owner who certifies...

Tommil by New Contributor III
  • 406 Views
  • 4 replies
  • 0 kudos

Bulk Revocations in ServiceNow

Hi,We are creating an access certification for disconnected applications and we see there are two ways the revocations tasks are created. We can either remove the access immediately during the campaign or we can wait until the end of the campaign to ...

sab2 by Regular Contributor
  • 414 Views
  • 2 replies
  • 0 kudos

Resolved! "Email Template Binding Variables" to update the email with Year as current year in Campaigns

Hi Team,1. Can you please help me to share the "Email Template Binding Variables" to update the email with Year as current year.for e.g. I am going to configure below email notification for Campaign creation, but the subject line is having 2024 as th...

Resolved! User Manager Certification - Can you change employment status label sort order in Cert UI?

Is it possible to sort Employment Status dropdown values alphabetically? or even a custom sort, example below: Current orderNo ResponseWorks for Me – End Date CorrectDoes Not Work For MeTerminatedWorks For Me Extend End DateChange to:No ResponseWorks...

MargaretB by New Contributor II
  • 1327 Views
  • 11 replies
  • 0 kudos

Resolved! User Manger Review

When performing a user manger review, one option is to "Extend End Date" for a user. This date is mapped to the End Date for a user in Saviynt. Is there an option to map the date to a custom property or is this hard coded to the end date field?

ewalton by Regular Contributor
  • 641 Views
  • 3 replies
  • 0 kudos

Resolved! Campaign email templates Binding Variable

Hi Team,Could you please let us know the binding variable to obtain the consulted Account or entitlement into the Consult email template.we have used below variable to obtain but getting the error.${campaign?.entitlement_valueKey?.entitlement_value}$...

Pop up box in User Manager Certification Blank

In a User Manager Certification the Roles included in the certification are displayed as a hyperlink - when you click on it, a blank white box appears. What is the purpose of this box and should something be displayed? Is there there a configuration ...

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kfoley1 by New Contributor III
  • 665 Views
  • 11 replies
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Resolved! Need to modify the Labelling for user Custom Property 15 and user Custom Property 16 in Entitlement

Hi All, We have created the Entitlement Owner Campaign ( FIDOAPP (PAR)_Reconfigure) in UAT environment and in Access/Membership Approval Page (Account Approval Tab) User Custom Property 15 and User Custom Property 16 we want to rename it to (Section ...

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ARNAB86 by New Contributor III
  • 1217 Views
  • 11 replies
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User manager Campaign Revoke tasks

Hi Team,I have launched User manager campaigns .I have revoked few accounts/ access and locked the certification.Issues is only few remove account tasks are created in pending tasks. For few endpoints no remove account/access tasks are created.Someti...

Resolved! Campaign reminder

Hello,The campaign is going on now.We set the fifth reminder, and the schedule is set to run "Send Reminder to Certifier Job" (CampaignReminderJob) job every 6 hours.My the question here is,1. If the reminder time set in Campaign is different from th...

Joon by Regular Contributor II
  • 863 Views
  • 12 replies
  • 0 kudos

Attestation campaign launch issues

Hello,I am trying to launch a campaign, I configure everything but when I try to launch it, a spinning popup will appear and then nothing happens. I left my window open for multiple hours to make sure it is not something temporary but to no avail. Th...

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Baver by New Contributor
  • 910 Views
  • 6 replies
  • 0 kudos

Scheduled Campaign Editing

We have recently created multiple scheduled campaigns to kick off at future dates. Is there any way to modify the campaign? For example, we need to rename them and add additional entitlements to the query. The only option we currently have with sched...

Sneeks by New Contributor
  • 327 Views
  • 1 replies
  • 0 kudos

Resolved! Re-enable expired campaign

We have  a campaign where the campaign owner did not close the campaign in time and the campaign has gone to "Expired" state. Is it possible to have the an expired campaign reenabled?

digi by New Contributor
  • 253 Views
  • 2 replies
  • 0 kudos

Resolved! Service account certification

Hi Experts,I'm trying to launch Service Account campaign type certificate. But it is directly going to Complete State.My requirement is to launch the certificate for the 'Service Account' & 'Service' account types (Active Directory application). So I...

dnprasad by New Contributor II
  • 1338 Views
  • 8 replies
  • 0 kudos