QUESTION:
we have a requirement from client, where for a disconnected applications we are running a user manager campaign , once the campaign is completed saviynt will raise a list of revoke access tasks in pending list, our requirement is, organize the list of pending tasks as application basis and saviynt have to create a service desk portal ticket by calling the api and upload this sheet along with the ticket and assign the ticket to specific application team.
eg : if the user 1 have 2 applications(app1, app2) access to be removed , then saviynt will download this in 2 excel sheet and call the service desk portal api to log a ticket along with this upload the 1st sheet with 1st ticket and assign it to app1 owner in service desk portal then create another ticket and assign to app2 owner along with the excel sheet ..
is this requirment possible in saviynt ? or do you have any other solution to satisfy this requirment ..?
ANSWER:
You can achieve this by having a runtime analytics on the basis of application name , that will give the task details.Then have a custom jar job to invoke the analytics from rest api and then invoke the snow api to submit snow ticket with attachment. But you need to see when are you closing this revoke task in saviynt. As closing the task on submission of snow ticket will have a audit issues as the user access was not actually revoked at that time.
Another option can be you can use the service desk connection for snow and submit the snow ticket per task per user instead of excel as attachment. This will also help to close the task in saviynt on closure of snow ticket.
