Question
We have implemented a SAVRole (with read only features) for the helpdesk which allow them to access the users and account interface as an admin could do but without the capabilities to modify those data. When they try to utilize an actionable report they can't perform any kind of action (the cell is gray) even if the only allowed one is "update account".
Our current version is the 2021 in a couple of weeks we have the upgrade to the 2022
Answer
Thank you for reaching out to us. According to the information provided by our internal team, it appears that the feature you are inquiring about is not supported in the 2022 version if read only features is enabled for that particular Savrole,So we kindly request that you post your suggestion on our ideas portal located at https://ideas.saviynt.com/ideas/ Once posted on the ideas portal, we encourage you to work closely with your Customer Success Manager (CSM) to obtain an estimated time of arrival (ETA) for the implementation of your suggested feature.
Thank you for your cooperation in this matter, and please do not hesitate to reach out to us with any further questions or concerns.
