Question : How to handle a scenario where the entitlement owner wants to reassign the assigned entitlement owner certification for a particular entitlement to a different owner.
Answer: An entitlement owner can reassign the entitlement and attached access certification for a particular entitlement as per below steps:
Entitlement Owner will get a consult option when you click on "Does not belong to me" , a new dialog will open with option to select new owner as below:
On click of highlighted button:
Select a new eo user and click on submit:
In the View History on the history column of that entitlement item , you will see the assignment details as below:
Now the above option can be achieved by below configurations while creating a EO campaign:
