Unable to trigger Request Rules

[Diego]

Hello,

I cannot figure out why my Request Rule wont trigger. I am following the example provided in the Saviynt documentation Creating Request Rules : Customer Portal (freshdesk.com). 

Here is how my Request Rule is currently configured. I am attempting to attach organization entitlements when a new account is requested, and a team/organization option is chosen in the dynamic variables of the ARS request form. 

Here are how my dynamic attributes are configured in the AD_Test_2 endpoint (note that organization data is being stored in the customer table):

Here is how my test organization is set up:

Any insight on what might be the issue? I have tried triggering the account request though the request tile and through an API call. 

Thanks.

[rushikeshvartak]

Screenshot 1 says AD_Test as endpoint name & statement after that AD_Test_2 

are you referring correct endpoint name ?

did you ran wsretry job ?

please provide request history detail page screenshot 

[Diego]

Hi Rushikesh,

Yes, I am referring to AD_Test. I accidently wrote AD_Test_2 in my statement.

I did run the wsretry job, but shouldn't the entitlements attached to my organization show up as child requests to the new account request in the pending tasks page before I run the wsretry job?

Here are the request details for a test user:

[rushikeshvartak]

You need to run wsretry

[Diego]

I ran the wsretry job for AD_Test and the account got provisioned without the organization entitlements

[rushikeshvartak]

Do you see any error in logs ? does entitlements are active ?

[Diego]

No errors coming from the request rule in the error logs. I checked the debug logs as well, and there is no record of the request rule triggering at all.