Transfer Ownership - Gets triggers Even if Nothing is to Transfer

[Shraddha]

Hello Saviynters,

We added Transfer Ownership in Termination_Rule however facing the issue with , if user who is getting terminated is not owner of any Entitlements then still Manager of this user getting an email.

Why email gets trigger if nothing is to transfer ?

What is the way out for not sending mails if nothing is to transfer.

Many Thanks

Best Regards

Shraddha

[rushikeshvartak]

This is current expected behavior.  Upvote below idea ticket https://ideas.saviynt.com/ideas/EIC-I-3874

[rushikeshvartak]

✅Please click the 'Accept As Solution' button on the reply (or replies) that best answers your original question and hit 'Kudos' button 👍.

[Shraddha]

Thanks Rushikesh for your response.

Idea is open since year 2022 .   So if you have any idea on alternate solution to suffice our requirement kindly let us know.

Best Regards

Shraddha Rahate

[rushikeshvartak]

You can work with CSM to prioritize idea. ALternative use analytics to send email

[Shraddha]

Thanks for sharing way out. Could you please share document to know how to use Analytics to send mail in this case please .

[rushikeshvartak]

Refer  https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter06-EIC-Configurations/Creati...

Configuring Analytics Report Notification Email