OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard, and customer portal. In the “agent portal”, teams process tickets and requests from customers (internal or external), and the “admin dashboard”, allows system administrators to manage the system. The “customer portal” is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
The REST API-based OTRS connector enables you to seamlessly integrate with OTRS ServiceDesk to manage the third-party application for which you want to create Tickets in OTRS when a task is created in EIC. You can use EIC for requests such as creating an account, adding access, removing access, and so on.
https://forums.saviynt.com/t5/community-sourced-integrations/otrs-integration-guide/ta-p/54435
Kudos to our community member @SaiSrungaram for sharing this integration.
